hotogel Platform Privacy Notice
This page describes what we collect when you use hotogel and how we keep that data protected. We collect personal information only when you register an account, deposit funds, or contact our support team. We use your data to verify your identity, process payments, settle bets, and communicate with you about your account. We do not sell your data to third parties, and we do not use it for marketing without your consent.
Our hotogel platform stores your information on secure servers. We use encryption for sensitive data like payment details and passwords. Your data may be processed by third-party payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and our hosting infrastructure, which may sit outside your jurisdiction. We comply with standard data protection practices and respond to data access requests from account holders.
This privacy notice applies to all users of hotogel. If you have questions about how we handle your data, contact our support team via live chat or email. We update this notice periodically — check back for changes.
What data we collect on hotogel
We collect data in several categories. First, account registration data: your email address, full name, date of birth, and ID number (passport, national ID, or driver's license). Second, payment data: your chosen payment method (e.g., DANA account, bank account number), transaction history, and deposit/withdrawal amounts. Third, gameplay data: your bets, game results, account balance, and session history. Fourth, device and access data: your IP address, browser type, device type, and login timestamps.
We collect this data to verify your identity (required by law), process your deposits and withdrawals, settle your bets, detect fraud, and improve our hotogel platform. We do not collect data beyond what is necessary for these purposes. We do not track your browsing history outside hotogel, and we do not use cookies to identify you across other websites.
How we use your data on hotogel
We use your data for the following purposes. First, account management: we verify your identity, maintain your account, and process your login requests. Second, payment processing: we send your deposit and withdrawal requests to our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) and track transaction status. Third, bet settlement: we record your bets, compare them to game results, and credit or debit your account accordingly. Fourth, fraud prevention: we monitor for suspicious activity, duplicate accounts, and payment fraud.
We do not use your data for marketing, advertising, or profiling without your explicit consent. We do not share your data with third parties except as necessary to process your payments or comply with legal requests. Our hotogel support team may access your account data to resolve disputes or answer questions, but they are bound by confidentiality agreements.
Third-party processors and data location
Our hotogel platform relies on third-party services to operate. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment data directly — we do not store your full payment credentials on our servers. Our hosting provider stores your account data on servers that may be located outside Indonesia. Our live-dealer studios may be operated by third-party vendors in other countries.
These third parties are contractually bound to protect your data and use it only for the purposes we specify. However, we cannot guarantee their security practices. If you are concerned about data location or third-party access, contact our support team before creating an account.
Data retention on hotogel
We retain your account data for as long as your account is active, plus a retention period for legal and compliance purposes. If you close your account, we delete personal data after the retention period expires, except where law requires us to keep records.
Your rights regarding your hotogel data
You have the right to access your data. You can view your account information, transaction history, and bet records by logging into your hotogel account. You can request a copy of all data we hold about you by contacting our support team. We will provide this within a reasonable timeframe.
You have the right to correct inaccurate data. If your name, email, or other account details are wrong, you can update them in your account settings or request our support team to make changes. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain data uses — for example, if we contact you for marketing purposes, you can opt out.
To exercise these rights, contact our hotogel support team via live chat or email. We will respond to your request within 30 days. If you believe we have mishandled your data, you may file a complaint with your local data protection authority.
Cookies and tracking on hotogel
Our hotogel platform uses cookies to maintain your login session and remember your preferences. These are essential cookies — without them, you would need to log in every time you refresh the page. We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties.
You can disable cookies in your browser settings, but this may prevent hotogel from functioning properly. We do not use third-party analytics tools that track your behavior across websites. We do not use pixel tags, web beacons, or similar tracking technologies.
Security practices on hotogel
We protect your data using industry-standard encryption (HTTPS/TLS) for all data in transit. Your password is hashed and salted — we do not store it in plain text. Your payment data is encrypted and stored separately from your account data. We use firewalls, intrusion detection, and regular security audits to protect our servers.
However, no security system is perfect. We cannot guarantee that your data will never be compromised. If we discover a data breach, we will notify affected users and take steps to mitigate harm. You are responsible for keeping your password confidential and logging out after each session.
Contact and updates to this privacy notice
If you have questions about our hotogel privacy practices, contact our support team via live chat or email. We will respond to privacy inquiries within 30 days. We update this privacy notice periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform.
Your continued use of hotogel after we post updates constitutes your acceptance of the updated privacy notice. We recommend reviewing this page regularly to stay informed about how we handle your data.
Summary: your privacy on hotogel
We at hotogel collect personal data (name, ID, email, payment method) to verify your identity and process your account. We use this data only for account management, payment processing, bet settlement, and fraud prevention. We do not sell your data or use it for marketing without consent. We protect your data with encryption and standard security practices.
Your data may be processed by third-party payment providers and hosting services located outside Indonesia. You have the right to access, correct, and delete your data. You can exercise these rights by contacting our support team. Our hotogel platform uses cookies only for essential session management — we do not track you across other websites.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have privacy concerns or questions about how we handle your data, contact our support team.